IA Summit 12: Dimensions of Complexity
The last regular talk I attended at the summit was Dimensions of Complexity by Nadine Schaeffer. It was a fantastic talk about the dimensions and attributes of complexity and how to focus complexity.
IA Summit 12: Leadership Skills
Dan Brown gave a great talk on conflict entitled Leadership Skills: Managing Difficult Situations on Design Projects. The talk highlights the basis of his new card game Surviving Design Skills.
IA Summit 12: Happiness is Overrated
I really enjoyed Happiness is Overrated. Misery is Money by Dave Burke. This session focused on how customer service affects customer retention and why it is so important to focus on the customer service of the unhappy customers. It is…
IA Summit 12: Communicating Change
Scott Kubie gave a nice summary of change management in his talk on Communicating Change. He described 3 ways to communicate change, and 3 ways to take that communication to the next level.
IA Summit 12: Clutter is King
I really enjoyed Clutter is King: The story of filing, piling and beyond and how people really get things done by Paris Buttfield-Addison and Jon Manning. It was an insightful look at the way that people organically organize information in the real world,…
IA Summit 12: Filtered and Refined
After the Better Cross Channel Experiences talk the next 20 minute talk for that session was Filtered & Refined: Interfaces for Distilling Data by Erin Jo Richey. This talk was all about the way that information is organized and presented…
IA Summit 12: Empower Yourself. Negotiate for the User.
I really enjoyed Empower Yourself. Negotiate for the User by Carol Smith. For a 20 minute session I think she did a great job touching on the primary principles of negotiating and how to negotiate for the benefit of both…
IA Summit 12: Crowdsourced Unmoderated Usability Testing
I choose to attend a couple of the 20 minute dual session blocks to see what I thought about the smaller sessions. I have to admin I was impressed with the amount of information people were able to fit in…
IA Summit 12: Collaging
The last presentation I attended on day 1 of the summit was Collaging: Getting Answers to the Questions You Don’t Know to Ask by Kyle Soucy. I very much enjoyed this presentation as this is not a technique I had…