User Research

The Most Annoying Microwave Ever

The experience of the microwave at my office drives me nuts. I often use it to “nuke” food, add some extra heat to oatmeal or re-heat my coffee. Additionally, I sometimes use it to heat up microwave meals. I like [...]

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5 Steps for Facilitating a Remote Usability Test

This post breaks down facilitating a remote usability test in 5 steps: Pre-Planning, Study Setup, Pre-Study Survey, The Study and Completing the Study. You’ll probably notice that most of the steps are very similar to an on-location usability test, but [...]

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Annoying Interactions at Target.com

I had an annoying experience at Target.com today, enough so that it inspired me to write a post about it. To be clear, I love Target and shop there all the time. However, the website I think could still use [...]

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Users: Trust but Verify

Testing and talking to your users is an important part of understanding the usability of your system. However, the information you get cannot necessarily be taken at face value. It’s important verify your understanding of the users feedback.

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