Usability Lessons

Designing Deliverables – The UX of Communication

Too often I will see a report or set of recommendations for the user experience of something that in and of itself is not usable. This couldn’t be a more ironic and sad thing. We are the people who make [...]

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5 Steps for Facilitating a Remote Usability Test

This post breaks down facilitating a remote usability test in 5 steps: Pre-Planning, Study Setup, Pre-Study Survey, The Study and Completing the Study. You’ll probably notice that most of the steps are very similar to an on-location usability test, but [...]

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Annoying Interactions at Target.com

I had an annoying experience at Target.com today, enough so that it inspired me to write a post about it. To be clear, I love Target and shop there all the time. However, the website I think could still use [...]

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